Oracle 1Z0-465

幸せは自分の心が決めます。あなたは自分の心に準じて1Z0-465試験に早く申し込みましょう。我々社は質高い1Z0-465トレーニング資料と行き届いたサービスを提供して、あなたは1Z0-465試験に合格するのを助けます。我々の商品を選んで、あなたは絶対後悔しないと信じられます。

お客様の需要に従って、わが社は1Z0-465トレーニング資料に三つのバージョンを作り上げました。一つはPDF版で、印刷できて1Z0-465練習問題を便利に閲覧しながらメモを取ります。二つはソフト版で、windowsシステムを搭載したパソコンに使用しなければいけない。パソコンに1Z0-465試験の実際環境を模擬して実行されます。1Z0-465本番試験の雰囲気を体験できます。三つはオンライン版で、携帯やIPADなどの電子設備に使用することができる。あなたはいつでも、どこでも、1Z0-465オンラインテストエンジンを使用して学習することができます。それは時間が余裕ではないお客様に対し大きなメリットです。

二十四時間のオンラインサービス

我が社の係員は心を込めて誠心誠意にお客様のあらゆる要求に答えします。いかなる場合でも、いかなる時間でも本社の係員に連絡し、1Z0-465についての問題解決に力を入れて努力します。ご使用がわからない場合に、ヘルプが必要な場合に、遠慮なく私たちに連絡してください。

1Z0-465試験問題集をすぐにダウンロード：成功に支払ってから、我々のシステムは自動的にメールであなたの購入した商品をあなたのメールアドレスにお送りいたします。（12時間以内で届かないなら、我々を連絡してください。Note：ゴミ箱の検査を忘れないでください。）

高い通過率

1Z0-465模擬テストエンジンは繰り返しの練習であなたの解答能力を高めることができます。更に、本当な問題と正確の解答も1Z0-465勉強資料のメリットです。本社の1Z0-465勉強資料を使ったお客様の試験通過率は９８％に達し、採集したデータによると、1Z0-465試験に参加したほとんどのお客様は合格しました。高い通過率こそ我が社は業界に一席を占める重要な保証です。

Oracle 1Z0-465 試験シラバストピック:

Oracle RightNow CX Cloud Service 2012 Essentials 認定 1Z0-465 試験問題：

1. Your customer has asked that all of the knowledge base answers be updated with new address and contact details.
There are about 500 answers existing to date and your client informs that they will be moving again at the end of the year and do not have the man power to keep this up to date on an ongoing basis.
Your client has three interfaces for each of their lines business that will all have different information.
What do you tell your client to configure?

A) Search for all answers with the address and update them.
B) Call support and have them run a search and replace on the database.
C) Create variable and update all answers to include it.
D) Create a standard text to include the new addresses and update all the answers to include it.

2. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 34
B) 32
C) 30
D) 28
E) 38
F) 36
G) 40

3. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Custom Object Create
B) Session Authentication
C) Custom Object Read
D) Account Authentication
E) Object Designer

4. Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

A) Create a transactional survey.
B) Create a new queue for unhappy customers.
C) Set an incident business rule to send the survey when an incident is closed.
D) Create a broadcast survey.
E) Create a report of survey responses.
F) Schedule a survey to run on a daily basis.
G) Assign score to the survey questions and set the status field based on the values of the responses.

5. Your customer has special business process where their agents will put incidents into a waiting status for a period of one week on a regular status basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incidents(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified form its default value in order to prevent the system from closing the waiting incident automatically?

A) CI_WAITING_CALC_DAYS
B) PURGE_DELETE_INCIDENTS
C) MYQ_REOPEN_DEADLINE
D) CI_HOURS
E) DORMANT_INCIDENTS

質問と回答：